Patient Access Representative II
9 hours ago
We are seeking a highly skilled Patient Access Representative II to join our team at Conifer Health Solutions. As a Patient Access Representative II, you will play a critical role in supporting departmental efficiencies and providing exceptional customer service to our patients.
Key Responsibilities- Perform scheduling, registration, patient pre-admission and admission, reception and discharge functions
- Obtain complete and accurate patient demographic information
- Employ proper, compliant patient liability collection techniques before, during & after date of service
- Provide world-class customer service and greet customers following Conifer Standards of Care
- Complete full patient registration at date of service and adhere to financial & cash control policies & procedures
- Thoroughly explain and secure Hospital & patient legal forms
- Scan Protected Health Information and create and file patient information packets/folders for upcoming Hospital services
- Assist with scheduling diagnostic procedures and educate patients about patient financial liabilities
- Perform Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures
- Secure medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services
- Verify insurance, benefits, coverage & eligibility and complete assigned registration financial clearance work lists activities
- Obtain insurance authorizations for scheduled & unscheduled Hospital services and secure inpatient visit notification to payors
- High School Diploma or GED required
- 0 - 1 year in a Customer Service role
- Administrative experience in medical facility, health insurance, or related area preferred
- Some college coursework is preferred
- Minimum typing skills of 35 wpm
- Demonstrated working knowledge of PC/CRT/printer
- Knowledge of function and relationships within a hospital environment preferred
- Customer service skills and experience
- Ability to work in a fast-paced environment
- Ability to receive and express detailed information through oral and written communications
- Course in Medical Terminology required
- Understanding of Third Party Payor requirements preferred
- Understanding of Compliance standards preferred
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hospital administration
Can work in patient care locations which include potential exposure to life-threatening patient conditions.
Must be available to work hours and days as needed based on departmental/system demands.
Resolves Physician's office and Patient issues.
May experience extreme patient volumes and uncooperative Patients.
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