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Guest Services Representative

2 months ago

Roseburg, Oregon, United States Super 8 Full time
Job Overview

Position Summary

As a Front Desk Agent, you will play a vital role in ensuring a welcoming atmosphere for our guests. Your primary responsibilities will include greeting and registering guests, providing exceptional service throughout their stay, and managing the checkout process efficiently.

Key Responsibilities

  • Welcome guests upon arrival and assist with the registration process.
  • Handle reservations, modifications, and cancellations with precision.
  • Act as a hotel operator and concierge, providing information about hotel services and local attractions.
  • Deliver courteous and attentive service to enhance guest satisfaction.
  • Maintain a professional appearance and adhere to brand standards.
  • Manage phone inquiries and relay messages promptly.
  • Collaborate with team members to ensure seamless operations.

Qualifications

To succeed in this role, candidates should possess:

  • A high school diploma or equivalent; further education in hospitality is a plus.
  • Previous experience in a hotel or customer service environment is preferred.
  • A positive attitude and a commitment to providing outstanding service.
  • Strong multitasking abilities and attention to detail.
  • Effective communication skills, both verbal and written.
  • Basic mathematical skills for handling financial transactions.
  • Proficiency in Microsoft Office and familiarity with hotel management software.

Work Environment

This position requires flexibility in scheduling, including the ability to work evenings, weekends, and holidays. A thorough understanding of hotel operations and guest services is essential.

Benefits

Upon completion of the introductory period, full-time associates will be eligible for:

  • Paid Time Off (PTO) as per state requirements.
  • Paid vacation after one year of service.
  • Medical, dental, and vision insurance options.
  • Employee benefits through Super 8.

Part-time associates will also receive PTO and employee benefits as applicable.

General Information

This job description is intended to provide a general overview of the position. Additional responsibilities may be assigned as needed. Super 8 is an at-will employer, and this description does not constitute a contract of employment.