Pro Assistant Department Manager

1 day ago


Bremerton, Washington, United States Floor & Decor Holdings, Inc. Full time
Job Summary

This is a challenging and rewarding role that requires a high level of customer service and product knowledge. As a Pro Assistant Department Manager, you will be responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience.

Key Responsibilities
  • Customer Service: Provide exceptional customer service and product information to customers.
  • Training and Development: Train and develop Product Sales Specialists to ensure they have the necessary skills and knowledge to provide excellent customer service.
  • Merchandising and Inventory: Ensure the overall merchandising, pricing, and organization of the department, including communicating inventory needs to management.
  • Operations: Complete all product specialist certification courses, process customers at check-out using the point of sale (POS) system, and process customer refunds and exchanges according to established guidelines.
  • Leadership: Provide direction to all product sales specialists, communicate standard operating procedure direction and changes to all associates in a timely manner, and complete the Industrial Truck (forklift) proficiency testing and certification.
Requirements
  • Education: High School Diploma or GED.
  • Experience: 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
  • Skills: Excellent communication skills (verbal & written), ability to multi-task and work in a fast-paced environment, and ability to drive and teach the company philosophy around the basic P's of retail.
Working Conditions

This role requires frequent exposure to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

Physical/Sensory Requirements

This role requires the ability to exert pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.

Benefits
  • Bonus Opportunities: Bonus opportunities at every level.
  • Career Advancement: Career advancement opportunities.
  • Relocation Opportunities: Relocation opportunities across the country.
  • Benefits Package: 401k with discretionary company match, Employee Stock Purchase Plan, Referral Bonus Program, personal holiday and Volunteer Time Off program, and Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria).
Equal Employment Opportunity

Floor & Decor Holdings, Inc. provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.


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