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Customer Support Specialist
2 months ago
Full-Time Customer Support Specialist
Hiring Range: $21.75 per hour
Benefits:
- Comprehensive and generous health, dental, and vision benefits
- Up to 19 days of PTO, 2 mental health days, and 10 paid holidays your first year (pro-rated for part-time)
- Company-paid life insurance, short-term disability, and long-term disability
- Student loan payment assistance and extensive training
- An incredible team approach that is dynamic and collaborative
Primary Responsibilities:
- Create a warm and inviting atmosphere by offering a friendly greeting and assisting clients and visitors with their needs.
- Adhere to agency scheduling protocols to efficiently manage and maintain appointments.
- Conduct patient registration tasks, including scheduling appointments, updating demographic information, and managing client accounts.
- Uphold professional communication standards by answering phone calls promptly, courteously, and professionally. Ensure timely return of voicemail messages.
- Screen calls, take messages, and provide accurate information, including details about client appointments.
- Update billing information, process payments, and manage client records to ensure accurate and current information.
- Maintain a tidy and welcoming lobby area, promptly notifying housekeeping or maintenance of any additional needs.
- Offer direction and wayfinding assistance to clients and visitors, ensuring they navigate the premises with ease.
EXPERIENCE: Minimum of two years of relevant job experience
Preferred Qualifications:
EDUCATION: High School Diploma or GED
EXPERIENCE: Coursework in medical/psychiatric terminology.
Experience using an Electronic Medical Record (EMR).
Our recruitment processes are designed to prevent discrimination against our people regardless of gender identity or orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any aspect which makes someone unique.
