Customer Support Specialist
2 weeks ago
Full-Time Customer Support Specialist
Hiring Range: $21.75 per hour
Benefits:
- Comprehensive health, dental, and vision coverage
- Up to 19 days of paid time off, 2 mental health days, and 10 paid holidays in the first year (pro-rated for part-time)
- Company-sponsored life insurance, short-term disability, and long-term disability
- Assistance with student loan payments and extensive training opportunities
- A collaborative and dynamic team environment
Key Responsibilities:
- Foster a warm and inviting atmosphere by greeting clients and visitors and addressing their needs.
- Adhere to scheduling protocols to efficiently manage and maintain appointments.
- Conduct patient registration duties, including appointment scheduling, updating personal information, and managing client accounts.
- Uphold professional communication standards by answering phone calls promptly and courteously, and returning voicemails in a timely manner.
- Screen incoming calls, take messages, and provide accurate information regarding client appointments.
- Update billing details, process payments, and maintain client records to ensure information is current and accurate.
- Keep the reception area tidy and welcoming, promptly notifying housekeeping or maintenance of any additional needs.
- Assist clients and visitors with directions and navigation within the facility, ensuring a smooth experience.
Experience: Minimum of two years of relevant experience.
Preferred Qualifications:
Education: High School Diploma or GED.
Experience: Coursework in medical or psychiatric terminology and familiarity with Electronic Medical Records (EMR).
Our recruitment processes are designed to ensure inclusivity and prevent discrimination based on gender identity or orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any unique characteristic.
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