Guest Service Ambassador

7 days ago


Napa, California, United States Peju Winery Full time
About Peju Winery

Peju Winery is a family-owned company that values service, community, and sustainability. We strive to create a welcoming atmosphere for our guests, while also giving back to the community and preserving the environment.

Job Summary

We are seeking a Guest Service Associate to join our team at Peju Winery. As a Guest Service Associate, you will be the first point of contact for our guests and will be responsible for providing a warm welcome, sharing knowledge about the winery and its products, and ensuring that our guests have a memorable experience.

Key Responsibilities
  • Greet Guests with a Smile: Greet guests with a friendly and welcoming demeanor, and provide a warm and inviting atmosphere.
  • Share Knowledge and Expertise: Share your knowledge about the winery, its history, and its products with guests, and educate them about the wines.
  • Provide Exceptional Service: Create memorable moments for guests by being engaging, friendly, and attentive to their needs.
  • Sell and Promote Products: Offer guests products and other purchasing opportunities, and share information about special offers, experiences, and clubs.
  • Process Transactions: Utilize POS registers and reservations systems to collect guest contact information and process purchases.
  • Work as a Team Player: Work collaboratively with other team members to support the Tasting Room operation and ensure a seamless guest experience.
Requirements
  • Previous Guest Service Experience: Previous experience in luxury retail, restaurant, or hotel guest service is preferred.
  • Engaging Presence and Presentation Skills: Possess an engaging presence and presentation skills, with the ability to respond spontaneously and entertain and educate guests.
  • Positive and Humble Attitude: Demonstrate a positive and humble attitude, with the ability to work well independently and harmoniously with a team.
  • Technical Skills: Experience with reservation system and POS software, with AMS experience a plus.
  • Availability: Ability to work weekends and holidays is required.
  • Physical Demands: Ability to stand for long periods of time.
  • Age Requirement: Must be 21 years of age.
Additional Benefits
  • Vacation and Holiday Pay: Receive paid time off and holidays.
  • Employee Wellness Program: Participate in a wellness program to promote physical and mental well-being.
  • Winery Discounts: Enjoy discounts on Peju Winery products.
  • 401k Retirement Plan: Contribute to a 401k retirement plan with company match.
  • Voluntary Supplemental Programs: Participate in voluntary supplemental programs.
  • Diverse and Fun Work Environment: Work in a diverse and fun work environment with a team that values community and sustainability.

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