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Guest Services Representative

2 months ago

Napa, California, United States LodgeWorks Full time

Position Overview:

Join our team as a Guest Services Representative at Archer Hotel Napa, where our commitment to exceptional customer service is paramount. We pride ourselves on creating a welcoming atmosphere for both guests and staff.

Key Responsibilities:

  • Provide outstanding service during check-ins, check-outs, and reservations.
  • Maintain a friendly and professional demeanor while interacting with guests, colleagues, and management.
  • Exhibit a strong attention to detail and ensure tasks are completed efficiently and accurately.
  • Work collaboratively as part of a team, demonstrating a positive attitude at all times.
  • Be available for flexible scheduling, including mornings, evenings, weekends, and holidays.

Qualifications:

  • Previous experience in a hospitality role is preferred but not mandatory.
  • A high school diploma or equivalent is required.
  • Excellent communication skills are essential for success in this role.
  • Dependability and reliability are crucial attributes.

Benefits:

We offer a comprehensive benefits package for full-time employees, including:

  • Medical, Dental, and Vision coverage
  • Paid Time Off (PTO)
  • 401(k) plan with employer matching
  • Term Life Insurance at no cost
  • Additional Supplemental Life Insurance options
  • Long and Short-Term Disability benefits

At LodgeWorks, we believe in fostering a culture of hospitality that goes beyond the traditional boundaries of the industry. We invite you to be part of our family and contribute to our mission of delivering sincere service to our guests.