Salesforce Administrator
4 weeks ago
This role would report to the Sr. Product Manager of Operations Products. The ideal candidate will have 3+ years of administrative experience and a strong proficiency in cloud-based SaaS solutions. They will be responsible for deploying advanced Service Cloud functionality, including Cases, service console, knowledge, customer communities, and more. Additionally, they will need to provide after-hours support as needed and have experience in taking customer service type calls.
Key Responsibilities:
Certified Salesforce Administrator
Recommend high-value adaptations of Salesforce with close collaboration to GloviaOM and iTrack capabilities functionality as a result of self-directed and hands on training
Acquire and interpret business requirements, creates a functional specification, provide accurate estimates, and meet deadlines on deliverables.
Work closely with business leadership, business analysts, developers, architects, and other key stakeholders in the design, configuration & build of the SFDC instance of APD.
Mitigate significant risks associated with projects, which have a high technical complexity and/or involve significant challenges to the business.
Configure and support APD based on input from key business stakeholders.
Supporting and troubleshooting integration incidents
Supporting PAE Supply Planning Master data (Demand Forecast and Warehouse Network - Transit Time) failures
Monitoring Pallet assignment errors and exceptions and advising business for corrective steps
Republishing failed platform events and working with iTrack (WMS) team during any system breakdown
Health Check monitoring for batch jobs and Platform Events publishing
Daily incident support & troubleshooting
Support for QA and system integrated testing for any major go-lives
Other duties as assigned
Requirements:
Strong proficiency in cloud-based SaaS solutions
Proficiency in data analysis and understanding of data needs as it relates to operational functions
Proficiency in managing Order Optimization Solutions
Proficiency in managing Inventory Solutions
Proficiency in consumer / customer capabilities or experience solutions
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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