Senior Applications Manager
4 weeks ago
As a Senior Applications Manager at RBC, you will lead a team of Salesforce and Mulesoft professionals to deliver cutting-edge features to our Financial Advisors. This role is part of our Salesforce Center of Excellence, which works closely with Salesforce to drive roadmap items and is regularly highlighted in their conferences.
Key Responsibilities
• Act as the main technical point of contact for the US Wealth Management Salesforce platform to ensure it adheres to RBC's technical standards.
• Contribute to the creation of technical strategy for the Advisor Desktop platform.
• Manage all aspects of implementation planning, coordination, support, and maintenance.
• Effectively communicate and build rapport with team members, stakeholders, and interface groups using various techniques and collaboration from initiation to close.
• Provide direction, expertise, feedback, coaching, and development to build the capability of the staff.
• Manage all aspects of implementation planning and coordination for all vendor releases (technology upgrades, non-RBC and RBC-initiated enhancements, etc.).
Requirements
• 10 years of professional and relevant leadership experience.
• 5 years of Salesforce Developer and Administration experience (org size over 2000 users).
• Strong knowledge of Sales and Service Cloud.
• Experience with Salesforce Automation tools as Process Builder, Visual Flows, Approval Processes.
• Professional with experience on large projects/programs with multiple applications with multiple interfaces and/or 3rd parties.
What We Offer
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Leaders who support your development through coaching and managing opportunities. Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high-performing team. A world-class training program in financial services. Flexible work-life balance options. Opportunities to do challenging work.
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