Technical Support Specialist

1 month ago

Evansville, Indiana, United States Irvine Technology Corporation Full time
Job Summary

We are seeking a highly skilled Technical Support Technician Level I to join our team at Irvine Technology Corporation. As a Technical Support Technician, you will be responsible for providing best-in-class technical services and solutions across the enterprise.

Key Responsibilities:

  • Deliver exceptional customer service and support to internal customers.
  • Respond to and resolve technical issues in a timely and efficient manner.
  • Maintain IT equipment and infrastructure in office and manufacturing environments.
  • Implement and maintain standards for file system permissions and security group membership.
  • Manage directory services user accounts and access permissions.
  • Act as a liaison between internal customers and the IT department.
  • Collaborate with IT management and location management to determine system solutions to local problems.
  • Travel to support locations to resolve technical needs.

Requirements:

  • Bachelor's Degree in Computer Science, Information Systems, or equivalent.
  • 1-3 years of Information Technology experience.
  • 1+ years of troubleshooting desktop, peripheral, and network connectivity issues.
  • 1+ years of experience supporting and troubleshooting barcode scanners.
  • 1+ years of experience using Active Directory.
  • Technical knowledge of Windows operating systems and tools.
  • Experience supporting Microsoft Office 365 and other common desktop applications.
  • Experience with onboarding/offboarding users and associated tasks.
  • Demonstrated experience using an IT Support ticketing system.
  • Ability to troubleshoot issues related to cellular devices.
  • Ability to maintain IT policies, processes, procedures, and standards.

About Irvine Technology Corporation:

Irvine Technology Corporation is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines. We pride ourselves on introducing our network of business and technology leaders to our clients, providing opportunity and professional growth. We are an equal employment opportunity employer and comply with applicable state and local laws governing non-discrimination in employment.

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