Technical Support Specialist

2 days ago


Evansville, Indiana, United States OneMain Financial Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our OneSupport team. As a Technical Support Specialist, you will provide technical and account support to our team members, assisting with various technical aspects and providing support through inbound calls and chats.

Key Responsibilities
  • Provide technical support for issues related to desktops, laptops, printers, network infrastructure, iPads, Remote Access, mobile devices, and email
  • Support customer applications, account servicing, and branch balancing
  • Assist other departments with responsibilities and business needs
  • Develop and maintain a strong understanding of our products and services
Requirements
  • Strong verbal and written communication skills
  • Aptitude for critical thinking and problem-solving
  • Capability to multitask
  • Open-minded towards change and dynamic workplace
  • Flexible and adaptable
  • Customer service mindset
  • High attention to detail
  • Ability to work independently and within a team
What We Offer

We offer a comprehensive 10-week training program, excellent opportunities for career growth and development, and a competitive benefits package, including health and wellbeing options, 401(k) matching, employee stock purchase plan, tuition reimbursement, continuing education, bonus eligibility, paid time off, and paid volunteer time.

We are an Equal Employment Opportunity (EEO) employer and welcome qualified applicants from diverse backgrounds.



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