Technical Support Specialist
4 weeks ago
OneMain Financial is seeking a skilled Technical Support Specialist to join our OneSupport team. As a Technical Support Specialist, you will provide technical and account support to our team members through inbound calls and chats. You will be responsible for troubleshooting technical issues, providing password administration, and supporting customer applications, account servicing, and branch balancing.
Key Responsibilities
* Provide technical support to team members through inbound calls and chats
* Troubleshoot technical issues related to desktops, laptops, printers, network infrastructure, iPads, Remote Access, mobile devices, and email
* Support customer applications, account servicing, and branch balancing
* Assist other departments with responsibilities and business needs
Requirements
* Strong verbal and written communication skills
* Aptitude for critical thinking and problem solving
* Capability to multitask
* Open-minded towards change and dynamic workplace
* Flexible and adaptable
* Customer service mindset
* High attention to detail
* Ability to work independently and within a team
What We Offer
* Comprehensive 10-week training program
* Excellent opportunities for career growth and development
* Health and wellbeing options for team members and their dependents
* Up to 4% matching 401(k)
* Employee Stock Purchase Plan (10% share discount)
* Tuition reimbursement
* Continuing education
* Bonus eligible
* Paid time off
* Paid volunteer time
About Us
OneMain Financial is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. We've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards, and other products help people borrow better and work toward a brighter future.
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