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Operations Support Specialist

2 months ago

Orlando, Florida, United States Wyndham Destinations Full time
We Put the World on Vacation
At Wyndham Destinations, our mission is straightforward: to provide unforgettable vacation experiences. Our Vacation Ownership division encompasses brands such as Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club, and the newly launched Sports Illustrated Resorts. With over 19,000 dedicated associates, we facilitate remarkable vacations at more than 270 resort locations worldwide. Our commitment to innovation and growth ensures that our work remains engaging and enjoyable. Each day presents an opportunity to learn and transform vacation aspirations into extraordinary experiences for millions of travelers globally.

As a vital member of the corporate Business Operations team, the Operations Support Specialist plays a crucial role in delivering top-tier support for all Sales and Marketing divisions across Wyndham Destinations North America. This role encompasses comprehensive assistance to field marketing, sales, and operational teams. Support is provided through the management of systems utilized at sales and marketing locations, reporting, the implementation of new or improved operational processes/initiatives, and safeguarding against any disruptions for end users. This team is tasked with ensuring clear and effective communication to a broad distribution of corporate and field partners. Additionally, the team is responsible for maintaining the processes and procedures that govern Sales and Marketing operations, as well as launching initiatives aimed at risk reduction.

Key Responsibilities:
  • Oversee daily support for field Business Operations teams
  • Assess varying levels of urgency and ensure timely responses
  • Facilitate support across multiple communication channels
  • Develop and disseminate impactful communications regarding new policies, initiatives, or directives to all field partners
  • Create and sustain innovative training materials and general business guidelines
  • Ensure the protection and continuous evolution of site sales and marketing processes
  • Implement new initiatives/projects into our systems by gathering requirements, designing tests, and leading user acceptance testing (UAT) with IT partners
  • Design communications for system changes and provide post-launch support
  • Proactively collaborate at all levels (from end users to leadership) to offer recommendations that enhance operational success
  • Continuously challenge existing processes to mitigate risks
  • Work closely with business partners across the organization to provide operational feedback and support
  • Drive results through peer leadership
  • Collaborate with other business groups implementing changes that will affect our field Business Operations teams
  • Assist field partners seeking guidance on policies, procedures, or general inquiries, as well as vendors providing systems or services to our field Business Operations teams.
  • Conduct regular system testing and troubleshooting to ensure functionality
  • Create tools or processes to enhance operations at our sales and marketing locations using resources such as Microsoft Power Automate and in-house sales and marketing systems
  • Analyze reports for sales sites to identify opportunities for improvement and collaborate with those locations to enhance performance
  • Design training content and facilitate company-wide training sessions for end users to learn new processes
Qualifications:
  • 3+ years of relevant work experience
  • Experience in customer service, retail, education, or similar support roles is highly beneficial
  • Ability to be a dependable, self-motivated, and team-oriented contributor
  • Skilled in managing multiple assignments and projects effectively with varying timelines
  • Exceptional ability to perform well under pressure, recognize urgency, and meet deadlines
  • Outstanding presentation, written, and verbal communication skills
  • Capable of leading and assisting in the coordination of highly visible projects within a large organization
  • Adept at building relationships to achieve work objectives while demonstrating peer leadership
  • Quickly identify potential impacts and devise solutions
  • Creative problem solver with a proven track record of process improvement
  • Strong collaboration skills with the ability to foster effective working relationships
  • Willingness to embrace change and support process evolution
  • Accountable for all outcomes, both positive and negative
  • Proficiency with Microsoft Office Suite (including Power Automate) is preferred
What We Offer:

We provide a comprehensive range of health and welfare benefits to associates who work 30 or more hours per week, tailored to meet your needs and support your career journey with us. Wyndham Destinations benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Depending on position, paid time off, parental leave, and holidays (speak to your recruiter for additional information)
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
  • Legal and identity theft plan
  • Voluntary income protection benefits
  • Wellness program (subject to provider availability)
  • Employee Assistance Program
Where Memories Start with You

Hospitality is at the core of everything we do at Wyndham Destinations. Here, you'll discover an inclusive environment where we strive for excellence, take time to enjoy ourselves, celebrate together, and support one another. We are always looking ahead to future opportunities and how we can strengthen our business, its surrounding communities, and the customer experience. Join our global team and build a career where memories begin with you.