Cyber Operations Support Specialist
14 hours ago
Cole Engineering Services is seeking a highly skilled Cyber Operations Support Specialist to join our team. As a member of our platform support team, you will be responsible for providing technical assistance to end-users on the Persistent Cyber Training Environment (PCTE) platform. Your primary responsibilities will include resolving user inquiries, documenting issues, and ensuring adherence to operational service standards.
Key Responsibilities:
Monitor reported issues and conduct thorough research to deliver comprehensive solutions
Provide guidance on issue resolution approaches and escalate issues as required
Assist in supporting software upgrades, setting up user profiles, and maintaining user accounts to ensure timely response and high-quality service levels
Requirements:
Bachelor's degree in a technical discipline such as IT, computer science, systems or software engineering from an accredited college or university (5 years experience in lieu of degree)
8570 Compliant IAT Level II or greater. Security+, CISSP or other equivalent certification required within six months of hire
Preferred Qualifications:
Flexibility in work schedule, including ability to work different shifts and weekends
Experience with Red Hat Enterprise Linux (RHEL) Identity Management (IdM) and Single Sign-On (SSO) using Lightweight Directory Access Protocol (LDAP)
Security Clearance:
In accordance with the specifications of a government contract, eligibility for this position mandates U.S. Citizenship status and a TS/SCI security clearance. The precise security clearance requisites will be detailed in the Government's Task Order.
Benefits:
Cole Engineering Services offers a comprehensive benefits package, including medical, dental and vision coverage, wellness program, 401(k) matching, disability (short term and long term), employee assistance program, life insurance, education and training, and generous leave policy (11 federal holidays, PTO, military leave, bereavement and jury duty).
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