Customer Experience Ambassador

4 weeks ago

Destin, Florida, United States Joann Full time

Job Summary

As a Customer Experience Ambassador at Joann, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our customers. This role requires a strong ability to inspire creativity and drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy.

Key Responsibilities

Hearts

  • Provide warm and welcoming greetings to every customer, utilizing the F.A.S.T. service model to meet their needs.
  • Engage in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
  • Ask open-ended questions to learn about customers' project needs and escort them to the desired product's location.

Hands

  • Process customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.
  • Lift boxes from the truck and receiving area, place, and arrange items on shelves and racks.
  • Stock shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.

Minds

  • Invite customers to participate in store activities such as Education Classes, Custom Framing, and other events.
  • Proactively drive sales through product knowledge, suggestive selling, innovative merchandising, and building strong customer relationships to the Joann brand.
  • Work to minimize shrink in the store by following proper policies and procedures.

Inspire

  • Assist other Team Members with tasks to ensure that the team exceeds expectations set by Store Management.
  • Work with Store Management and other Team Members on projects in a friendly and professional manner.
  • Assist with training new Team Members on running the register, cutting fabric, stocking shelves, and customer service.

Physical Requirements

  • Stand during an entire shift (other than normal break time).
  • Continuously walk around all areas of the store throughout shift.
  • Read written instructions, reports, and other information on paper and computer screens.
  • Orally communicate with customers and other team members on a consistent basis throughout their shift.

Availability

Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by Joann.

Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including but not limited to, days, evenings, weekends, overnight shifts, and holidays.

Education and Experience

Education Minimum: No minimum education requirement

Education Preferred: High School Diploma or equivalent

Experience Minimum: No experience required

Experience Preferred: 1-3 years previous experience in a customer-centric environment

This position will be located at:

4437 Commons Dr E Destin, FL 32541

Eligibility for benefits and incentives is dependent upon employment status. Joann offers the following benefits and incentives to eligible Team Members:

  • Medical, Dental and Vision benefit plans
  • Company-paid basic, Optional, and Dependent life insurance
  • Long-term disability and Company-paid Short-term disability
  • Paid Time Off and Sick Time
  • Tuition Reimbursement
  • Team Member Discount

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