Customer Service Liaison
4 days ago
The ideal candidate will serve as the face of broughtonHOTELS, providing exceptional customer service to guests. The Guest Service Representative will be responsible for assisting with registration, handling front desk operations, and interacting with guests in a professional and friendly manner.
The successful candidate will have a passion for delivering outstanding customer experiences, a strong attention to detail, and excellent communication skills. They will also be able to work effectively in a fast-paced environment and maintain accurate records of registration and payment information.
Responsibilities:
- Greet every guest with a smile and provide assistance with registration
- Answer phone calls and take messages accurately
- Anticipate the needs of guests and build rapport
- Respond to guest concerns and resolve them appropriately, escalating to management when necessary
- Maintain accurate records of registration and payment information
Qualifications:
- High School Diploma/GED required
- Familiarity with hospitality industry standards
- Knowledge of front desk operations and procedures
- Proficient in English; knowledge of other languages is a plus
Salary: $45,000 - $55,000 per year, depending on experience.
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