Urology Patient Service Representative

3 weeks ago


Tulsa, Oklahoma, United States Saint Francis Health System Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Service Representative to join our Urology team at Saint Francis Health System. As a key member of our front office team, you will be responsible for providing exceptional patient care and support to our patients and families.

Key Responsibilities
  • Greets and directs patients and visitors according to established office protocols
  • Schedules appointments, registers demographic and billing information, and determines eligibility for patient care
  • Collects co-pays and deductibles from patients and requests payments of self-pay balances according to policies
  • Prepares encounter forms and other supporting billing documentation
  • Maintains and distributes provider schedules, including application of templates and hold times
  • Posts charges and payments to patient accounts and reviews and corrects rejected or denied claims
  • Reviews and assists in collections of past due accounts
  • Prepares phone notes for communication to the provider from patients, pharmacists, and other healthcare sources
  • Makes calls to patients to remind them of pending appointments or communication from the provider
  • Distributes mail and other communication to patients, providers, and staff
  • Determines eligibility and obtains authorization for services
  • Schedules tests and appointments for referred services
  • Tracks referrals made for specified services
Requirements
  • High School Diploma or GED
  • One (1) year experience in a healthcare setting
  • Demonstrated PC skills and effective organization of multi-task role
  • Understanding of healthcare delivery and billing processes in the medical office
  • Ability to accurately record and interpret data
  • Effective interpersonal, written, and oral communication skills
Working Relationships

Works directly with patients and/or customers, works with internal/external customers, works with other healthcare professionals and staff, and works frequently with individuals at director level or above.

This is a full-time position working 8:00a - 4:30p with a $1,000 sign-on bonus available per qualifications.



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