Patient Services Representative
3 weeks ago
About the Role:
We are seeking a highly skilled Patient Services Representative to join our team at Utica Park Clinic. As a Patient Services Representative, you will play a vital role in providing exceptional customer service to our patients and visitors.
Responsibilities:
- Welcome patients and visitors by greeting them promptly and providing courteous customer service.
- Answer phone calls courteously, schedule/cancel appointments, take accurate messages and direct calls to the appropriate staff members.
- Review face sheet with patient at time of visit and have patient sign sheet verifying information.
- Maintain patient accounts by obtaining, recording and updating personal, financial and insurance information into Epic.
- Receive payment for co-pays, co-insurance, and outstanding balances.
- Complete same day data entry (TES) including use of proper ICD-10 and CPT codes, balancing bank deposit against charges posted and correcting all coding and registration edits.
- Monitor and maintain waiting room and work area to ensure a clean and professional environment.
- Is knowledgeable of the location and contents of the SDS manual.
- Limit access to patient/employee information on a job-related need-to-know basis.
- Demonstrate effective verbal and written communication.
Qualifications:
- High School Diploma or GED.
Preferred Qualifications:
- Previous customer service experience.
- Previous medical office experience.
About Us:
Utica Park Clinic is a multi-specialty medical group with over 300 employed physicians and advanced practice providers representing over 25 specialties across 80 plus clinics in Oklahoma. We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.
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