Patient Services Representative

19 hours ago


Tulsa, Oklahoma, United States OU Health Full time
Job Title: Sr Patient Services Representative

Job Summary:

We are seeking a highly organized and detail-oriented Sr Patient Services Representative to join our team at OU Health. As a key member of our patient services team, you will be responsible for coordinating schedules, providing exceptional customer service, and ensuring the smooth operation of our facility.

Key Responsibilities:Scheduling:
  • Schedule patient appointments and coordinate with healthcare providers
  • Provide information about clinic operations and procedures
  • Update patient demographics and obtain necessary information
  • Answer phone calls and direct patients to the appropriate staff member
Check In/Check Out:
  • Greet patients and process payments
  • Verify patient information and ensure accuracy
  • Code procedures and diagnoses
  • Prepare and distribute encounter forms and billing packets
Filing and Organization:
  • Pull patient charts and files
  • Copy medical records and distribute to authorized personnel
  • File patient charts and maintain accurate records
  • Prepare inactive patient charts for storage
Referrals and Authorizations:
  • Verify insurance eligibility and primary care physicians
  • Secure referrals and authorizations
  • Collect and verify proof of income
Miscellaneous:
  • Dispense supplies and notify staff of low inventory
  • Perform administrative tasks and provide support to staff

Requirements:

  • 1.5 years of experience in customer service, including 6 months in a clinical environment
  • Good verbal and written communication skills
  • Customer service skills and ability to work effectively with patients and staff
  • Proficient with Microsoft Office tools

OU Health is an equal opportunity employer.



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