Regional Executive

2 weeks ago

Jersey City, New Jersey, United States Lockton Full time
Job Summary:

As a Regional Executive, you will be responsible for driving the regional strategy, enhancing customer experience, and leading a high-performing team. You will foster relationships with key stakeholders, ensure customer satisfaction, and deliver personalized solutions that exceed expectations.

Key Responsibilities:Customer Experience Leadership:
  • Champion a customer-first culture, ensuring customer satisfaction and loyalty are at the forefront of every business decision.
  • Develop and implement innovative strategies to enhance customer engagement and retention, utilizing feedback and insights to continually improve the customer journey.
  • Collaborate with cross-functional teams to deliver seamless, high-quality service that anticipates and exceeds customer needs.
Strategic Regional Management:
  • Formulate and execute a comprehensive regional strategy that aligns with the company's overall vision and goals, with a particular focus on enhancing customer experiences and driving business growth.
  • Analyze market trends, customer behavior, and competitive dynamics to identify opportunities for differentiation and market leadership.
  • Establish and monitor key performance indicators (KPIs) related to customer satisfaction, retention, and growth, ensuring the region consistently meets or exceeds targets.
Team Leadership and Development:
  • Lead, mentor, and inspire a diverse team of professionals, fostering a collaborative and high-performance culture.
  • Provide ongoing coaching and development opportunities, ensuring that team members are equipped with the skills and knowledge to deliver exceptional customer service.
  • Promote a culture of accountability and continuous improvement, encouraging team members to take ownership of customer outcomes.
Stakeholder Engagement:
  • Build and maintain strong relationships with key stakeholders, including clients, partners, and internal teams, to drive alignment and collaboration.
  • Act as the voice of the customer within the region, advocating for their needs and ensuring that their perspectives are integrated into decision-making processes.
  • Represent the region at national and industry forums, showcasing our commitment to excellence in customer experience and regional growth.
Operational Excellence:
  • Oversee the efficient and effective operation of the region, ensuring that resources are optimized, and processes are streamlined to deliver superior customer outcomes.
  • Implement and sustain best practices in customer service, sales, and operations, driving continuous improvement in performance and customer satisfaction.
  • Manage the regional budget, ensuring financial targets are met while maintaining the highest standards of customer care.
Requirements:
  • Proven Executive track record of leadership in a customer-centric environment, with significant experience in driving customer experience initiatives.
  • Strong strategic thinking and analytical skills, with the ability to translate insights into actionable strategies that enhance customer satisfaction and business performance.
  • Exceptional communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
  • Demonstrated ability to lead and develop high-performing teams, with a passion for mentoring and professional growth.
  • 10+ Years industry experience in HNW segment leading teams.
  • P&L experience and budget management experience.

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