Customer Service Representative III

24 hours ago


Largo, Florida, United States Johnson Controls International Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Representative III to join our team at Johnson Controls International. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide complex customer service support, obtaining, analyzing, and verifying the accuracy of domestic and international order information in a timely manner.
  • Initiate and/or implement corrective action as needed to ensure an excellent standard of service and high level of customer satisfaction.
  • Prepare customer service summary reports and maintain relationships with key customers and regional sales teams.
  • Act as the go-to person for the Customer Service Manager, providing expert advice and guidance on customer service matters.
Requirements
  • Bachelor's degree
  • 8-10 years of customer service and sales experience
  • 3-5 years of international shipping support/documentation experience
  • HVAC industry experience
  • Excellent organizational and time management skills
  • Self-motivated, with the ability to work independently and use good judgment
  • Strong sense of customer service and meticulous attention to detail
  • Good analytical, problem-solving, and troubleshooting skills
  • Advanced PC skills
  • Excellent written and verbal communication skills
  • Awareness of own strengths and weaknesses, with a willingness to receive developmental feedback and take responsibility for personal development
About Johnson Controls International

Johnson Controls International is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are valued members of the Johnson Controls family, dedicated to shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

We are an equal employment opportunity and affirmative action employer, committed to diversity and inclusion. We welcome applications from qualified individuals who share our values and are passionate about delivering exceptional customer service.



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