Medical Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Medical Service Representative. In this role, you will be responsible for providing exceptional service to our donors, ensuring their safety and well-being, and contributing to the success of our plasma donation center.
Key Responsibilities- Answer phone calls and greet donors in a friendly and professional manner
- Screen new and repeat donors, taking and recording vital signs and finger stick results
- Use our Donor Information System to prepare donor charts, maintain accurate records, and coordinate donor compensation
- Identify opportunities for continuous improvement and initiate changes to center processes using company-approved procedures
- Work a variety of shifts, including evenings, weekends, and holidays
- High school diploma or equivalent
- Ability to walk and/or stand for the entire work shift
- Ability to work evenings, weekends, and holidays
- Ability to lift up to 5 lbs. and occasional lifting of materials up to 32 lbs.
- Fine motor coordination, depth perception, and ability to hear equipment from a distance
- 1 or more years of experience working in a customer or patient-facing role is preferred
We offer a competitive starting hourly wage of $16.00, as well as a comprehensive benefits package, including medical, dental, vision insurance, a 401(k) plan, and company match. We also offer paid vacation time, sick leave, and holidays.
At BioLife Plasma Services, we are committed to creating a diverse and inclusive workplace, where all employees feel valued and supported. We are an equal opportunity employer and welcome applications from diverse candidates.
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Medical Service Representative
4 weeks ago
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Medical Service Representative
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Medical Customer Service Representative
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Medical Customer Service Representative
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Cedar Falls, Iowa, United States Biolife Plasma Services Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our plasma donation center, you will play a critical role in ensuring the safety and satisfaction of our donors.Key ResponsibilitiesAnswer phone calls and greet donors in a professional and friendly...
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