Medical Customer Service Representative
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our donors, ensuring their safety and well-being, and supporting the smooth operation of our plasma collection center.
Key Responsibilities- Answer phone calls and greet donors in a friendly and professional manner
- Screen new and repeat donors, taking and recording vital signs and finger stick results
- Use our Donor Information System to prepare donor charts, maintain accurate records, and coordinate donor compensation
- Identify operational opportunities for continuous improvement and initiate changes to center processes using company-approved procedures
- Work a variety of shifts, including Saturdays and Sundays, and holidays
- High school diploma or equivalent
- Ability to walk and/or stand for the entire work shift
- Ability to work evenings, weekends, and holidays
- Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
- Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
- Fine motor coordination, depth perception, and ability to hear equipment from a distance
- 1 or more years minimum experience working in a customer or patient-facing role is helpful
At BioLife, we offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance, and more, all in a fast-paced, friendly environment.
About UsAt Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best-in-class patient support programs. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world.
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