Customer Service Representative

2 days ago


Cedar Falls, Iowa, United States Planet Fitness Full time

Job Summary

The Customer Service Representative will be responsible for delivering exceptional member experiences by providing a high level of customer service to Planet Fitness members, prospective members, and guests.

Key Responsibilities:

  • Provide exceptional customer service to members, prospective members, and guests
  • Handle front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups
  • Take prospective members on tours and respond to member questions and concerns in a timely and professional manner
  • Maintain the neatness and cleanliness of the club

Requirements

Customer service background preferred. Basic computer proficiency and a passion for fitness and health are required. Strong communication and problem-solving skills are essential for success in this role.



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