Customer Service Representative

4 weeks ago


Cedar Falls, Iowa, United States Cedar Falls Utilities Full time
Customer Service Representative

Cedar Falls Utilities is seeking a Customer Service Representative to provide exceptional customer service to our residential and business customers. As a key member of our Customer Service team, you will be responsible for processing customer requests, answering questions, and promoting our products and services.

Key Responsibilities:

  • Process customer requests for new service, cancellations, and transfers
  • Answer customer questions regarding billing, scheduling, and ordering utility services
  • Promote CFU products and services as appropriate

Requirements:

  • High school diploma or equivalent GED
  • Two years of previous customer service experience
  • Knowledge of Cedar Falls Utilities products, billing practices, and rate structure

What We Offer:

  • Competitive hourly rate
  • Full-time benefits package, including IPERS retirement benefits, health, dental, vision, and life insurance
  • Opportunities for professional development and growth


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