Public Safety Operations Coordinator
7 days ago
Join the College of Charleston team as a Public Safety Operations Coordinator, where you will play a vital role in ensuring the safety and security of our campus community.
Job Summary:The Public Safety Operations Coordinator serves as the primary point of contact for students, faculty, staff, parents, alumni, visitors, and vendors. This role requires exceptional customer service skills, the ability to manage multiple tasks in a fast-paced environment, and a high level of independence and accountability.
Key Responsibilities:- Serves as the initial contact and provides service in person or over the phone or internet.
- Responds quickly and expediently to all customers and resolves problems and complaints quickly and appropriately.
- Maintains detailed records of customers who need to pick up lost property or report lost property.
- Reports irregular activities.
- Maintains a thorough knowledge and understanding of policies and procedures, and effectively interprets, explains, and enforces them.
- Provides general information about Public Safety Services.
- Safeguards confidential and protected information according to the Family, Education Rights and Privacy Act (FERPA) in the public setting, Criminal Information and Criminal Records.
- High School diploma and preferred experience in customer service and administrative experience.
- Experience with online software applications, social media, and Microsoft Office is preferred.
- Must be able to pass a Background Investigation.
- Exceptional customer service skills and ability to manage multiple tasks in a fast-paced environment.
- Must be well organized, personable, and detail-oriented.
- Excellent verbal and written communication skills.
- Knowledge of (Transact) ID Card Systems and (AIM) Facilities Management System a plus.
- Ability to monitor social media for possible issues affecting public safety.
- A competitive salary range of $35,955 - $40,000.
- A comprehensive benefits package, including health, dental, and vision insurance, life insurance, paid leave, retirement, long-term disability, paid holidays, and free CARTA bus service.
- Employee tuition assistance program (ETAP) and employee assistance program (EAP).
Please submit your application online, including all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
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