Client Services Representative

1 week ago


Charleston, West Virginia, United States Mountaineer Gas Full time

Requisition Number: 24135

Company Overview: Mountaineer Gas Company stands as the premier natural gas distribution entity in West Virginia, proudly serving over 220,000 customers with a dedicated workforce of 450 employees. Our extensive network spans fifty of the fifty-five counties in the state, maintaining nearly 6,000 miles of pipeline.

Position Overview

CUSTOMER SERVICES CLERK - CORPORATE OFFICE

We are seeking a Customer Services Clerk for our Corporate Office located in Charleston, WV.

Key Responsibilities

The selected candidate will be responsible for:

  • Executing customer service order tasks within the customer information system to ensure accurate billing and deposits.
  • Addressing customer inquiries related to account details.
  • Monitoring and updating participation in customer assistance initiatives.
  • Processing and tracking returned customer correspondence.
  • Sorting and distributing incoming mail.
  • Batching and scanning customer support documentation.
  • Researching and updating customer information records.
  • Managing mailings as per requests.
  • Ordering supplies, classifying invoices, and performing various clerical tasks.
  • Carrying out receptionist duties.
Qualifications

Applicants should possess:

  • A high school diploma or equivalent, along with two years of relevant experience; an Associate's degree or equivalent from a two-year college may be accepted in lieu of experience.
  • The capability to effectively interact with customers and collaborate within a team environment.
  • Strong verbal and written communication skills, accuracy in data entry, and the ability to analyze information.
  • Proficiency in various computer applications, including Excel, Word, and PowerPoint.
Preferred Qualifications

Preference will be given to candidates with:

  • An Associate's degree in a related field.

Mountaineer Gas Company is committed to equal opportunity and affirmative action. We adhere to the requirements set forth by Executive Order 11246 and relevant regulations, ensuring no discrimination based on race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected category.

Successful candidates will be required to undergo a pre-employment drug screening as a condition of employment and will be subject to substance abuse testing in accordance with company policies.



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