Bilingual Client Services Associate
2 weeks ago
Bilingual Customer Service Representative 1
Ichgcp
Location: Remote
We are currently seeking a dedicated Customer Service Representative for our Microbial Solutions division. This role is crucial in ensuring effective communication with both external and internal clients.
Key Responsibilities:
- Act as the primary point of contact for customer inquiries, providing accurate information regarding products and services.
- Assist in tracking shipments and clarifying customer orders for the logistics team.
- Process orders via phone and manage online order systems as required.
- Maintain and update customer database records, ensuring accuracy and completeness.
- Collaborate with management on customer credits, returns, and quality assurance issues.
- Oversee inventory management at client locations, utilizing electronic data interchange and forecasting systems.
Minimum Qualifications:
Education: High school diploma or equivalent; coursework in business or a related field is preferred.
Experience: Prior experience in customer service or order processing is highly desirable. Proficiency in keyboarding and excellent verbal communication skills are essential. Familiarity with relevant software applications is a plus.
About Ichgcp:
Ichgcp is committed to delivering exceptional service and innovative solutions in the field of microbial testing and quality assurance. Our team plays a vital role in supporting clients in their efforts to ensure product safety and compliance with industry standards.
We pride ourselves on our collaborative work environment and our dedication to improving health outcomes globally. Join us in making a difference.
Equal Employment Opportunity:
Ichgcp is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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