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Client Services Representative
2 months ago
Requisition Number: 24135
Company Overview: Mountaineer Gas Company stands as the premier natural gas distribution entity in West Virginia, catering to over 220,000 clients and employing around 450 personnel. Our extensive service network spans fifty of the fifty-five counties in the state, maintaining nearly 6,000 miles of pipeline.
Position OverviewCUSTOMER SERVICES CLERK - CORPORATE OFFICE
We are seeking a dedicated Customer Services Clerk for our Corporate Office.
Key ResponsibilitiesThe selected candidate will be responsible for:
- Executing customer service order functions within the customer information system to guarantee accurate billing and deposits.
- Addressing customer inquiries related to account details.
- Monitoring and updating participation in customer assistance initiatives.
- Managing and following up on returned customer correspondence.
- Sorting and distributing incoming mail.
- Batching and scanning customer support documentation.
- Researching and updating customer information records.
- Processing mailings as required.
- Ordering supplies, categorizing invoices, and performing various clerical tasks.
- Handling receptionist duties.
Applicants should possess:
- A high school diploma or equivalent, with a minimum of two years of relevant experience; an Associate's degree or equivalent from a two-year institution may be accepted in lieu of experience.
- The capability to effectively interact with customers and collaborate within a team setting.
- Strong verbal and written communication skills, along with data entry precision and analytical abilities.
- Proficiency in various computer applications, including Excel, Word, and PowerPoint.
Preference will be given to candidates with:
- An Associate's degree in a related field.
Equal Opportunity Employer: Mountaineer Gas Company is committed to diversity and inclusion in the workplace. We do not discriminate based on race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected status.
Note: Successful candidates will be required to undergo a pre-employment drug screening as a condition of employment and will be subject to substance abuse testing in accordance with company policies.