Customer Service Liaison

1 week ago


La Vergne, Tennessee, United States Ingram Content Group Full time
Job Title: Customer Service Representative

At Ingram Content Group, we're seeking a highly skilled Customer Service Representative to join our IngramSpark team in LaVergne, TN. As a key member of our team, you'll play a vital role in coordinating publisher relationships to increase sales and ensure timely accession of titles received from publishers.

Key Responsibilities:
  • Manage customer relationships, interfacing with Pre-Media, Sales, Accounting, Shipping, and Production to communicate and resolve customer satisfaction issues.
  • Coordinate receipt and internal processing of title materials from customers, acting as a liaison to communicate issues between LSI and publishers.
  • Accurately track the progress of titles and provide status information to customers and/or management in a timely manner.
  • Increase sales volume by clarifying special offerings to existing clients.
Qualifications:
  • High school diploma or GED.
  • 1 year of customer/client services experience.
Perks and Benefits:
  • A highly competitive compensation package with generous benefits, including medical, prescription drug plans, HSA, vision, dental, and health care FSA.
  • 10 vacation days, 10 sick days, and 3 personal days accrued annually.
  • 401K match, life and AD&D, employee assistance programs, group legal, and more.
  • Wellness program with access to an onsite gym and basketball court.
  • Encouraged continued education with our tuition reimbursement program.
  • Financial and in-kind opportunities to engage with non-profits in your community.

Ingram Content Group is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work-related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.



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