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General Manager
1 month ago
Job Summary:
As a General Manager at 24 Hour Fitness, you will be responsible for leading a dynamic team to deliver exceptional customer service and operational excellence. You will inspire and train your team to meet and exceed member expectations, while fostering a culture of inclusivity and community.
Key Responsibilities:
- Recruit, train, and develop a high-performing team, providing ongoing coaching and feedback.
- Provide visionary leadership, setting clear objectives and delegating responsibilities.
- Oversee day-to-day club operations, including facility maintenance and cleanliness standards.
- Develop and implement strategies to drive membership sales and revenue growth.
- Manage budgets effectively, controlling expenses and maximizing profitability.
- Implement safety protocols and procedures to ensure member and staff well-being.
- Build relationships within the local community, representing the gym at events and outreach initiatives.
- Develop and execute retention strategies, such as member engagement programs and events.
Requirements:
- 3-5+ years of management experience in the retail/hospitality/fitness industry, with a proven track record of success.
- 2-4 years of progressive management experience supervising 3-10+ employees in a team environment.
- Ability to inspire and lead teams to implement and deliver on member and team member initiatives.
- Excellent communication, interpersonal, and customer service skills.
- CPR/AED certification (or willingness to obtain).
Preferred Qualifications:
- Bachelor's degree in Business Administration, Sports Management, or a related field.
- Additional certifications in personal training, such as NASM, ACE, ISSA, etc.
- Familiarity with sales techniques and strategies.
- Active involvement in the fitness community through professional associations or networking events.
Physical Demands/Environmental Conditions:
While performing duties of this job, the employee is regularly required to stand, walk, climb, balance, stoop, kneel, crouch, or crawl. Regularly required to lift up to 25 pounds. Occasionally required to lift up to 100 pounds.
Travel Requirement:
Ability to travel up to 10% of the time to attend training sessions and meetings.