IT Support Specialist II

1 month ago


Frisco, Texas, United States TeamLogic IT, Frisco, TX Full time

bJobSummary/bbrbrTheITTechnicianIIroleatTeamLogicIT,Frisco,TX,involvesensuringsystemoperationandfunctionalityforend-userstoaccomplishbusinesstasks.Keyresponsibilitiesincluderespondingtosupportrequestsinatimelymanner,servingastheinitialreferencepointforallITsupport-relatedtickets,andensuringend-usersatisfaction.Thispositionrequiresgoodinterpersonalskills,astheITTechnicianIIwillinteractwithcolleaguesfromvariousdepartments,executivelevels,andcustomersdaily.brbrbKeyResponsibilities/bbrbrProvidesupportofincomingrequeststotheservicedeskviatelephone,webportal,emailtoensurecourteous,timely,andeffectiveresolutionofend-userissues.brProvisioningandsystemsetupfornewhires.brPrioritizeincidentsandservicerequestsaccordingtodefinedprocessestomeetdefinedSLAs.brUseremotetoolsanddiagnosticutilitiestoaidinresolvingsupportrequests.brPerformhands-onfixesatthedesktoplevelwhenremotetoolsarenotappropriate,includinghardwarerepairs,deliveryofperipherals,orotherfixesasdetermined.brInstallingandconfiguringhardwareandsoftwarecomponentsthroughoutvariousnetworkinfrastructuredevices.brInstallantivirussoftwareandensurevirusdefinitionsareuptodate.brServeradministrationviaActiveDirectory,File&Printservices,DNS,DHCP.brPerformpreventativemaintenance,includingcheckingandcleaningofworkstations,printers,andperipherals.brEstablishinggoodrelationshipswithalldepartmentsandcolleagues.brValidDriverLicenseandabilitytodrivetocustomerlocationswhenrequired.brEnsuringcompanysafetyandsecuritystandardsaremet.brbrbRequirements/bbrbrCollegediplomaoruniversitydegreeinthefieldofComputerScienceand/or3yearsequivalentworkexperience.brOffice365administrationexperience.brExperiencewithdesktopandserveroperatingsystemsincludingWindows7,Windows10,Server2008,Server2012,Server2016,andMacOS.brActiveDirectoryknowledgeisaplus.brSomeknowledgeandunderstandingofnetworkingdevicesandappliances.brKaseyaRMMandAutotaskPSAExperienceaplusbrValidDriverLicenseandabilitytodrivetocustomerlocationswhenrequired.brCompTIAA+and/orCompTIANetwork+preferred



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