IT Support Specialist
5 days ago
Job Summary:
The IT Technician II role at TeamLogic IT, Frisco, TX, is a dynamic position that requires a strong technical background and excellent communication skills. As a key member of our team, you will be responsible for ensuring the smooth operation of our clients' computer systems and providing top-notch technical support.
Key Responsibilities:
- Provide timely and effective resolution of end-user issues via phone, email, or web portal.
- Provision new hires with necessary hardware and software.
- Prioritize incidents and service requests according to defined processes.
- Use remote tools and diagnostic utilities to resolve support requests.
- Perform hands-on fixes at the desktop level when necessary.
- Install and configure hardware and software components.
- Ensure antivirus software is up to date and perform preventative maintenance.
- Establish good relationships with all departments and colleagues.
- Valid Driver License and ability to drive to customer locations when required.
- Ensure company safety and security standards are met.
Requirements:
- College diploma or university degree in Computer Science or 3 years equivalent work experience.
- Office 365 administration experience.
- Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
- Active Directory knowledge is a plus.
- Some knowledge and understanding of networking devices and appliances.
- Kaseya RMM and Autotask PSA Experience a plus.
- Valid Driver License and ability to drive to customer locations when required.
- CompTIA A+ and/or CompTIA Network+ preferred.
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