Help Desk Representative II

3 weeks ago


Frisco, Texas, United States NCR Atleos Full time
About NCR Atleos

NCR Atleos is a leading provider of financial access solutions. Our team of experts optimizes branch operations, improves efficiency, and maximizes self-service availability for financial institutions and retailers worldwide.

Job Summary

We are seeking a highly skilled Help Desk Representative II to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service, troubleshooting technical issues, and resolving complex problems.

Key Responsibilities
  • Provide technical support to customers via phone, email, and chat
  • Diagnose and resolve technical issues with ATMs and other equipment
  • Collaborate with internal teams to resolve escalated customer issues
  • Document and track customer interactions and issues
  • Meet or exceed customer satisfaction targets
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 1+ year of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in Microsoft Office and Windows operating systems
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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