Help Desk Representative II
3 weeks ago
NCR Atleos is a leading provider of financial access solutions. Our team of experts optimizes branch operations, improves efficiency, and maximizes self-service availability for financial institutions and retailers worldwide.
Job SummaryWe are seeking a highly skilled Help Desk Representative II to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service, troubleshooting technical issues, and resolving complex problems.
Key Responsibilities- Provide technical support to customers via phone, email, and chat
- Diagnose and resolve technical issues with ATMs and other equipment
- Collaborate with internal teams to resolve escalated customer issues
- Document and track customer interactions and issues
- Meet or exceed customer satisfaction targets
- Bachelor's degree in Computer Science, Information Technology, or related field
- 1+ year of experience in a technical support role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Proficiency in Microsoft Office and Windows operating systems
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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