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Inside Sales Parts Representative

2 months ago

Miami, Florida, United States SIGOOK® - STAFFING Full time
Job Overview

As a Sales and Customer Service Professional at SIGOOK, you will play a vital role in establishing strong relationships with our clients and providing exceptional service to meet their needs.

Key Responsibilities:

  • Respond promptly to sales inquiries from customers and prospects, providing timely and accurate information.
  • Discuss the features and benefits of our products and services, ensuring that customers understand their value proposition.
  • Source parts and determine labor hours required for projects, ensuring efficient and effective solutions.
  • Prepare detailed and descriptive written proposals to meet customer needs.
  • Communicate parts sourcing research to procurement teams, ensuring seamless collaboration.
  • Create customer work orders, including tasks and parts required, to ensure accurate and timely execution.
  • Coordinate with procurement and service teams to ensure expediency and customer satisfaction.
  • Provide follow-up and superior customer service, ensuring long-term relationships and repeat business.
  • Efficiently utilize computer systems, databases, and software programs to provide fast and accurate responses to customers.
  • Sell Preventive Maintenance Contracts to customers, highlighting the value of our services.
  • Develop strong working relationships with customers, ensuring long-term, repeat business and referrals.
  • Perform additional duties as assigned by management.

Requirements and Experience:

  • Industrial or commercial generator experience is highly desirable.
  • Must be a self-starter, able to work independently, and possess excellent problem-solving skills.
  • Good mechanical knowledge of generators and transfer switches is essential.
  • Proficiency in computer skills, including Excel, Word, PowerPoint, and email, is required.
  • Ability to read and interpret detailed scope of work is necessary.
  • Ability to communicate professionally and in a timely manner with customers is crucial.
  • Must work well with others, possess good people skills, and be able to build strong relationships with customers and colleagues.