Voice Conversational Designer
6 hours ago
We are seeking a skilled Voice Conversational Designer to join our team at Wells Fargo. As a key member of our CCaaS program, you will play a crucial role in reinventing customer service in the voice channel.
Key Responsibilities- Conceptualize and iterate on high-quality end-to-end conversational designs for speech and conversational user interfaces.
- Develop and execute customer experience solutions for online applications.
- Apply UX writing techniques to make our conversations concise, relevant, and engaging.
- Write copy suitable for automated conversations in a voice platform.
- Create conversational flow diagrams, including customer journeys, dialogs, error handling patterns.
- Manage the design, creation, and production of customer experience elements from product concept through completion.
- Develop and execute customer experience solutions using user-centered design tools.
- Review and analyze high-profile or complex projects and lead projects or teams of user-centered design specialists.
- Analyze relevant internal and external sites and consult standards and guidelines to determine best practices.
- Exercise independent judgment to guide risk deliverables.
- 4+ years of experience in Online and Digital Product Design, Information Sciences, Graphic, and Visual Arts.
- Desired qualifications include 4+ years of voice conversational design experience, experience working in a contact center environment, and experience with tools such as Voiceflow, Fabble, Figma, Lucid, and Dialogflow.
Wells Fargo is committed to diversity, equity, and inclusion in the workplace. We welcome applications from all qualified candidates and offer a range of benefits, including a competitive salary, comprehensive health insurance, and opportunities for professional growth and development.
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