Squad Leader

We are seeking a highly skilled Squad Leader - Customer Communications to join our Brokerage Technology team. As a key member of our team, you will be responsible for leading the Customer Communications Squad and driving the development of our brokerage account opening capabilities.

• Lead the Customer Communications Squad and drive the development of our brokerage account opening capabilities
• Partner with other Fidelity leaders to influence strategic decisions and roadmaps
• Set and refine the squad mission and roadmap to motivate and build team and partner support and alignment
• Anticipate and prioritize client needs to serve as their voice and guide execution of the team
• Define, evaluate, and communicate results against acceptance criteria
• Collaborate and coordinate with Chapter Leaders and Scrum Masters to build squad capacity and capability
• Make informed trade-off decisions to strike the right balance between quality, cost, and timelines

• 10+ years of relevant product development work experience
• Bachelor's degree required (or above) in technology, finance related field
• Securities Industry Essentials Exam and Series 99 license required within 120 days of hire
• Proven ability to engage senior business leaders, architects, Product Area leaders and identify efficiencies in approaches that help meet firm objectives
• Experience designing, developing, and maintaining dynamic products and solutions
• Jira and Jira Align experience preferred
• Data-focused approach to understanding customer needs, translate strategic objectives into action, and prioritize to improve value delivered
• Grasp sophisticated product features and break them into clear and concise stories with well-defined business value and acceptance criteria and optimally communicate these
• Strong focus on execution and identify, communicate, and remove impediments to progress
• Capable of leading, influencing, and motivating colleagues without formal authority, and have a track record of building hard-working teams
• Continuously improve and encourage an Agile way of working
• Establish and maintain unquestioning relationships as you work collaboratively across Fidelity to deliver business outcomes and seek out the expertise of colleagues to advise on your approach
• Proven Agile experience
• Financial services experience, preferred
• Intellectually curious and model a culture of continuous learning, mentoring and coaching
• Committed to developing a balance of technology and non-technology skills in order to fully appreciate the broad needs of our customer

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.