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Vice President Operations, Third Party Management

2 months ago

Glendale, California, United States Public Storage Full time
Job Title: Vice President Operations, Third Party Management

Public Storage is a leading provider of self-storage solutions, recognized as one of America's Best Large Employers by Forbes and a Great Place to Work. We're seeking a dynamic Vice President of Third-Party Operations to lead one of our key growth platforms.

Key Responsibilities:
  • Customer Management: Deliver exceptional service by managing client relationships with tact and firmness, ensuring high levels of satisfaction and loyalty.
  • Change Management: Lead and implement effective change management strategies to improve processes and drive operational efficiency.
  • Process Optimization: Build, repair, and optimize processes to ensure seamless and efficient operations.
  • Internal Collaboration: Foster strong relationships with internal teams, leveraging resources to drive outcomes and support client needs.
  • Operational Oversight: Understand and manage the operational aspects of third-party client services, ensuring alignment with business goals.
  • Results Driven: Focus on achieving measurable results and operational excellence.
  • Leadership: Inspire and motivate team members by providing clear direction, setting high standards, and fostering a collaborative and inclusive team culture.
  • Performance Optimization: Set clear performance goals, monitor progress, and implement strategies to enhance individual and team productivity.
  • Development: Invest in the professional growth of team members through continuous training, mentorship, and performance feedback.
  • Communication: Facilitate open and transparent communication within the team, ensuring that all members are informed, engaged, and aligned with company objectives and client requirements.
  • Third Party Operations Management: Oversee and manage all aspects of third-party operations, including the development and maintenance of relationships with external partners.
Qualifications:
  • 12+ years of experience with 7+ years of progressive P&L leadership experience, operations leadership, and/or client services leadership experience required.
  • Bachelor's degree or advanced degree highly preferred (MBA, MHA, etc.).
  • Change management expertise: Proven track record in leading change and managing transitions effectively.
  • Process improvement skills: Strong ability to build, repair, and streamline processes for maximum efficiency.
  • Leadership presence: Proven ability to effectively influence and manage conflicts and navigate complex interpersonal dynamics.
  • Customer service excellence: Exceptional customer management skills with a focus on effective communication, problem-solving, and prioritization.
  • Results-oriented: Demonstrated ability to set and achieve ambitious goals and drive operational success.
  • Operational acumen: Deep understanding of operational processes and how they impact overall business performance.
  • Innovative problem-solving: Demonstrated ability to think creatively and develop resourceful solutions to complex challenges.
  • Strategic thinking: Capable of devising and implementing innovative strategies that optimize processes, enhance efficiency, and deliver exceptional results.
  • Resource optimization: Skilled in maximizing the use of available internal and external resources to achieve project objectives and enhance team performance.
Additional Information:

Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month. Our office is located in west Glendale, near Interstate 5 and Western, just south of downtown Burbank. All your information will be kept confidential according to EEO guidelines.