Senior Support Solutions Engineer

2 weeks ago


San Jose, California, United States Splunk Full time
Splunk: Enhancing Digital Security

Are you prepared to be part of a team focused on strengthening the security and resilience of the digital landscape? At Splunk, a trusted leader in unified security and observability solutions, we empower enterprises to safeguard their systems effectively. While our technology is exceptional, it is our talented individuals who make Splunk a remarkable place to advance your career. If you choose to join us, we encourage you to bring your authentic self - your unique experiences and perspectives.

Become Our Senior Support Solutions Engineer

In this position, you will deliver high-level support to our clientele and partners. Your duties will encompass offering technical guidance, troubleshooting customer challenges, collaborating with engineering teams on product-related matters, and contributing to various initiatives associated with support tools and knowledge management.

Key Responsibilities:
  • Provide expert technical assistance to enterprise clients
  • Gain an in-depth understanding of Splunk's offerings
  • Diagnose and resolve technical challenges across diverse environments
  • Prepare documentation and assist in online community support
  • Reproduce and escalate customer-reported issues
  • Exhibit advanced technical support capabilities
  • Guide team members with technical insights
Qualifications:
  • Experience with UNIX, Windows, and Mac OS X platforms
  • Familiarity with Regex and Python programming
  • Proficient in Perl, shell scripting, XML, and HTML
  • Understanding of Business Intelligence concepts is advantageous
  • Ability to troubleshoot both hardware and software challenges
  • Strong knowledge of networking principles
  • Exceptional problem-solving abilities
  • Excellent verbal and written communication skills
  • 5-7 years of experience in a Technical Support capacity
  • Prior exposure to Splunk products is beneficial
Educational Background:
  • Bachelor's degree in Engineering, Computer Science, or a related discipline

Splunk: A Commitment to Inclusion

At Splunk, we are dedicated to cultivating a culture of inclusivity and belonging. We celebrate diversity and prioritize creating an environment where all employees feel empowered to express their true selves. All qualified candidates are considered for employment without regard to race, religion, gender, or any other protected characteristic.

We appreciate your interest in a career with Splunk.



  • San Jose, California, United States Support Revolution Full time

    About Support Revolution:Support Revolution is a leading provider of innovative solutions for data center, cloud computing, and enterprise IT. We are a top-tier company with a strong presence in the technology industry.Job Summary:We are seeking a senior product manager to lead the development and deployment of AI/ML solutions for our cloud and data center...


  • San Jose, California, United States Support Revolution Full time

    About Support Revolution:Support Revolution is a leading provider of innovative server, storage, and networking solutions tailored for Data Center, Cloud Computing, Enterprise IT, and IoT/Embedded sectors globally. We are recognized for our rapid growth and commitment to excellence in technology. Our expansion has opened numerous opportunities for skilled...


  • San Jose, California, United States Support Revolution Full time

    Position Overview:We are seeking a highly skilled Director of AI Solutions Engineering to spearhead our Technology Enablement division. This role is pivotal in developing cutting-edge hardware-accelerated AI solutions tailored for the rapidly evolving AI landscape.Company Overview:Support Revolution is a leading provider of innovative server, storage, and...


  • San Jose, California, United States Lumicity Full time

    Position: Senior Field Application EngineerCompany: LumicityWe are collaborating with a prominent organization specializing in mixed-signal integrated circuits for various high-speed communication interfaces, as they expand their engineering team.The ideal candidate will serve as a Senior Field Application Engineer, focusing on securing customer designs...


  • San Jose, California, United States Support Revolution Full time

    About Support Revolution:Support Revolution is a leading provider of innovative server, storage, and networking solutions for data center, cloud computing, enterprise IT, and hyperscale environments.Job Summary:We are seeking a talented Senior System Product Engineer to lead the technical development of our in-house server system products. This individual...


  • San Jose, California, United States Support Revolution Full time

    Position Overview:We are seeking a highly skilled Director of Solution Engineering to spearhead our Technology Enablement division. This role is pivotal in developing cutting-edge hardware-accelerated solutions tailored for the burgeoning AI sector. The ideal candidate will possess a robust understanding of the hardware acceleration landscape and...


  • San Jose, California, United States Super Micro Computer Full time

    Job Req ID: 24131About Supermicro:Supermicro stands as a premier provider of cutting-edge server, storage, and networking solutions tailored for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, Hyperscale, HPC, and IoT/Embedded clients globally. Recognized as the #5 fastest growing entity among the Silicon Valley Top 50 technology firms, our...


  • San Jose, California, United States Support Revolution Full time

    About Support RevolutionSupport Revolution is a leading provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide.Job Summary:We are seeking a highly skilled Director, Solution Engineering to join our team. This individual will be...


  • San Diego, California, United States Suna Solutions Full time

    Position: Senior Integration Solutions EngineerEmployment Type: Direct HireSalary: $140K-$155K per year on W2Work Arrangement: RemoteJob Overview:The Senior Integration Solutions Engineer is tasked with overseeing the entire integration process from inception to completion. This role encompasses gathering comprehensive integration requirements, including...


  • San Jose, California, United States Super Micro Computer Full time

    Job Summary:The Senior Manager of Solution Engineering is tasked with overseeing all facets of server rack integration operations. This position entails managing a dedicated team, collaborating with various departments, and ensuring the smooth integration of server racks in alignment with the organization's objectives and quality benchmarks.Key...


  • San Jose, California, United States AVASO Technology Solutions Full time

    Job Description**Job Title:** Senior Information Technology Specialist L3**Company:** AVASO Technology Solutions**Job Summary:We are seeking a highly skilled Senior Information Technology Specialist L3 to join our team. The successful candidate will be responsible for providing technical support to our clients, troubleshooting hardware and software issues,...


  • San Jose, California, United States Super Micro Computer Full time

    About SupermicroSupermicro is a leading provider of advanced server, storage, and networking solutions for data center, cloud computing, enterprise IT, and other industries. We are a Top Tier company with a strong global presence and a commitment to innovation and excellence.Job SummaryWe are seeking a highly skilled and experienced Senior Service Engineer...


  • San Jose, California, United States Advanced Micro Devices , Inc. Full time

    Job SummaryWe are seeking a highly skilled AI Product Engineer to join our team at Advanced Micro Devices, Inc. as a key member of our product development team.Key Responsibilities:Assume consultative or senior level responsibilities for large projects or product development initiatives.Communicate problems, solutions, and project status up to the executive...


  • San Jose, California, United States Super Micro Computer Full time

    Job Summary:The Senior Manager of Solution Engineering is tasked with supervising all facets of server rack integration processes. This position entails leading a team, collaborating with various departments, and ensuring the flawless integration of server racks in alignment with organizational objectives and quality benchmarks. The Senior Solution Manager...


  • San Jose, California, United States Super Micro Computer Full time

    Job Summary:The Senior Manager of Solution Engineering will oversee all facets of server rack integration operations. This position entails leading a team, collaborating with various departments, and ensuring the effective integration of server racks in alignment with organizational objectives and quality benchmarks.Key Responsibilities:As a Senior Manager,...


  • San Diego, California, United States Oneida Technical Solutions LLC Full time

    Oneida Technical Solutions, LLC (OTS) has been a trusted partner since its inception in 2014, delivering cutting-edge information technology and cybersecurity solutions across a multitude of sectors, including defense, healthcare, education, and law enforcement. Our expertise in cyber capabilities has established us as reliable collaborators for IT...


  • San Jose, California, United States Cadence Design Systems Full time

    Join Cadence Design Systems, where we cultivate leaders and innovators dedicated to transforming technology.This role requires an individual capable of facilitating the development and execution of technical solutions. Responsibilities include engaging with clients, collaborating with project leads to ensure comprehensive project specifications, and...


  • San Jose, California, United States Super Micro Computer Full time

    Job Summary:The Senior Manager of Solution Engineering will oversee all facets of server rack integration operations. This position requires effective management of a dedicated team, collaboration with various departments, and ensuring the smooth integration of server racks aligned with organizational objectives and quality benchmarks.Key...


  • San Jose, California, United States ARM Full time

    Position Summary: Join Arm's esteemed System-in-Package Integration team as a Senior Power Integrity Solutions Engineer. In this pivotal role, you will collaborate extensively with various teams including IP, SoC Design, Package Design, Signal Integrity, and Systems. Your interactions will also extend to prominent global technology partners. As we innovate...


  • San Jose, California, United States Samsung Electronics Full time

    Position OverviewAs a Senior Engineer in AI Systems at Samsung Electronics, you will play a pivotal role in advancing our innovative technology solutions. Your expertise will contribute to the development and enhancement of AI-driven systems that support our diverse product range.Key ResponsibilitiesCollaborate with cross-functional teams to design and...