Senior Support Solutions Engineer
2 weeks ago
Are you prepared to be part of a team focused on strengthening the security and resilience of the digital landscape? At Splunk, a trusted leader in unified security and observability solutions, we empower enterprises to safeguard their systems effectively. While our technology is exceptional, it is our talented individuals who make Splunk a remarkable place to advance your career. If you choose to join us, we encourage you to bring your authentic self - your unique experiences and perspectives.
Become Our Senior Support Solutions EngineerIn this position, you will deliver high-level support to our clientele and partners. Your duties will encompass offering technical guidance, troubleshooting customer challenges, collaborating with engineering teams on product-related matters, and contributing to various initiatives associated with support tools and knowledge management.
Key Responsibilities:- Provide expert technical assistance to enterprise clients
- Gain an in-depth understanding of Splunk's offerings
- Diagnose and resolve technical challenges across diverse environments
- Prepare documentation and assist in online community support
- Reproduce and escalate customer-reported issues
- Exhibit advanced technical support capabilities
- Guide team members with technical insights
- Experience with UNIX, Windows, and Mac OS X platforms
- Familiarity with Regex and Python programming
- Proficient in Perl, shell scripting, XML, and HTML
- Understanding of Business Intelligence concepts is advantageous
- Ability to troubleshoot both hardware and software challenges
- Strong knowledge of networking principles
- Exceptional problem-solving abilities
- Excellent verbal and written communication skills
- 5-7 years of experience in a Technical Support capacity
- Prior exposure to Splunk products is beneficial
- Bachelor's degree in Engineering, Computer Science, or a related discipline
Splunk: A Commitment to Inclusion
At Splunk, we are dedicated to cultivating a culture of inclusivity and belonging. We celebrate diversity and prioritize creating an environment where all employees feel empowered to express their true selves. All qualified candidates are considered for employment without regard to race, religion, gender, or any other protected characteristic.
We appreciate your interest in a career with Splunk.
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