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Senior Service Engineer
2 months ago
Supermicro is a leading provider of advanced server, storage, and networking solutions for data center, cloud computing, enterprise IT, and other industries. We are a Top Tier company with a strong global presence and a commitment to innovation and excellence.
Job SummaryWe are seeking a highly skilled and experienced Senior Service Engineer to join our Global Service Installation Team. The successful candidate will be responsible for providing technical support and installation services for our data center solutions, including server, storage, and networking equipment. This is a challenging and dynamic role that requires strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service.
Key Responsibilities- Provide technical support and installation services for data center solutions, including server, storage, and networking equipment.
- Assist in the deployment of server, storage, and networking equipment, including rack and stack, cabling, and networking.
- Collaborate with the engineering team to ensure seamless integration of hardware solutions.
- Conduct quality checks and test system functionality post-installation.
- Provide frontline technical support to end-users via phone, email, and ticketing system.
- Diagnose and troubleshoot hardware, software, and network-related issues.
- Escalate complex problems to higher-level support teams when necessary.
- Travel up to 50% of the time to customer installations or troubleshooting customer issues at customer data centers.
- 8 years of experience in servicing complex X86 systems and components.
- Bachelor's degree in Computer Science, Computer Engineering, or Electrical Engineering.
- Or an Associate's degree in Electrical / Electronic Engineering, or equivalent discipline, plus equivalent years of relevant experience, preferably in the servicing of X86 systems and components.
- Minimum two years of experience with Customer Support.
- Demonstrated hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues.
- Ability to solve problems and make decisions as necessary.
- Ability to work in a challenging, dynamic, and fast-paced environment.
- Strong written and verbal communication skills, project management skills, solid time management skills.
- Preferred certification in Windows, Linux, and network protocols.
- Must have valid license and reliable automobile.
$101,000 - $115,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
