Restaurant Catering Coordinator
2 months ago
We are seeking a highly motivated and experienced Catering Coordinator to join our team at Potbelly Tampa. As a key member of our sales team, you will be responsible for driving sales growth through building relationships with local businesses, current customers, and key accounts.
Key Responsibilities- People Management
- Work closely with the General Manager to determine sales roadmaps and goals.
- Supervise backline operations to ensure all associates are POP compliant.
- Collaborate with the General Manager to discuss daily, weekly, and monthly sales goals and opportunities.
- Act as a mentor and trainer for associates on backline operations, ATO, and sales effectiveness.
- Customer Service
- Send thank-you notes and perform daily call backs and call aheads on all catering orders.
- Handle and resolve customer complaints and accolades using the three A's.
- Ensure catering collateral is displayed and stocked in the shop at all times.
- Own the delivery trade area for the shop and actively follow it.
- Sales and Revenue Growth
- Strive to meet and achieve sales goals and targets, communicating results daily with the General Manager.
- Actively participate in targeted canvassing, account maintenance calls, and correspondence with customers to drive backline sales.
- Respond to customer catering quotes in a timely manner.
- Monitor backline sales trends versus current and prior year.
- Profit and Loss Management
- Ask for the business and ensure we are actively pursuing all opportunities to drive catering and backline sales.
- Ensure all catering 'sides' and utensils are provided using the Catering Condiment Wheel as a tool to determine the amount of product to supply.
- Verify all backline orders are 100% accurate before being delivered to the customer.
- High school degree or equivalent.
- Strong sales skills to increase catering and backline revenues.
- Strong multi-tasking skills, detailed oriented, goal oriented, and excellent customer service skills.
- Confident, self-motivated, and ambitious.
- Ability to work in a fast-paced environment and have a sense of urgency.
- Strong verbal and written communication skills.
- Strong computer skills, proficient in Microsoft Word, Excel, and Outlook.
- Maintain a professional demeanor and appearance.
- Portray positive energy at all times with the team and customers.
- Ability to stand and walk for a minimum of 4 hours.
- Must be able to exert well-paced and frequent mobility for periods of up to five hours.
- Be able to lift up to 10 pounds frequently and 50 pounds occasionally.
- Work in higher levels of noise from music, customer, and employee traffic.
- Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
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