Restaurant Operations Manager
4 weeks ago
The Assistant General Manager is a key member of our management team, responsible for supporting the General Manager in overseeing daily restaurant operations. This role is ideal for individuals with a passion for delivering exceptional customer service and a proven track record in managing high-volume restaurant environments.
Key Responsibilities:- Assist the General Manager in overseeing daily restaurant operations to ensure seamless service and a 5-star guest experience.
- Collaborate with department heads to optimize service standards, streamline processes, and maintain an exceptional dining experience.
- Train and supervise staff, ensuring they provide excellent customer service and uphold our restaurant's high standards.
- Monitor and maintain inventory levels, ensuring proper stock levels of ingredients, supplies, and equipment.
- Coordinate with the kitchen team to ensure efficient food preparation, timely service, and adherence to quality standards.
- Handle guest inquiries, concerns, and issues in a professional and timely manner, ensuring superior guest satisfaction.
- Assist in the development and implementation of marketing strategies and promotional activities to attract new customers and increase revenue.
- Uphold health and safety regulations, ensuring a clean and sanitary environment throughout the restaurant.
- Collaborate with the General Manager in budget planning, cost control, and financial management.
- At least 3 years' experience in a similar level managerial role in a high-volume restaurant environment is required.
- Strong leadership skills with the ability to motivate and inspire a diverse team.
- Excellent interpersonal and communication skills to effectively interact with staff, customers, and vendors.
- Proven ability to deliver exceptional customer service and resolve guest concerns.
- Solid knowledge of restaurant operations, including food and beverage service, inventory management, and health and safety regulations.
- Ability to work in a fast-paced, high-pressure environment, multitasking and prioritizing tasks effectively.
- Exceptional problem-solving and decision-making abilities.
- Proficient in computer applications such as MS Office and restaurant management software.
- Ability to effectively communicate in English.
Specialty Restaurants Corporation is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary, quarterly bonus, and a range of benefits, including vacation pay, medical, dental, and vision insurance, as well as a lifestyle spending account and company dining package.
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