Community Engagement Specialist

2 weeks ago

Fort Mill, South Carolina, United States Fleet Feet Full time
Position Overview

The Community Engagement Specialist at Fleet Feet is dedicated to fostering connections within our existing running community while also reaching out to new fitness enthusiasts in the local area. This role plays a vital part in supporting store leadership to maintain customer loyalty, meet sales targets, and attract new clientele. You will collaborate closely with Store Management, Staff, various departments of the Fleet Feet Store Support Team, and the surrounding community. Additionally, this position involves regular customer interaction on the sales floor to enhance the customer experience, gather direct feedback, and work alongside colleagues to promote upcoming events.

At Fleet Feet, we believe that Running Changes Everything. If you share this belief, we would love to hear from you. As the largest running retailer in the country, with over 260 locations and a comprehensive e-commerce platform, we pride ourselves on creating an inclusive environment. We consider it a privilege to serve our customers and are committed to providing exceptional service and support to help them succeed in their running journey, whether that involves introducing them to their ideal running shoes, apparel, or inviting them to participate in our training programs. Our workplace is vibrant, fast-paced, and enjoyable. We embrace versatility and are always ready to assist wherever needed. Our team consists of dedicated and knowledgeable individuals who collaborate to solve challenges, achieve goals, and nurture our brand daily. We are actively seeking passionate individuals to join us in our mission and embody our core values.

Key Responsibilities

Marketing and Community Engagement
  • Build and enhance relationships with a variety of community organizations, running clubs, and other key stakeholders.
  • Work with store leadership to organize events that boost in-store sales.
  • Regularly liaise with the regional Marketing contact from the Fleet Feet Store Support Team to ensure alignment with overall company goals.
  • Follow all Fleet Feet Brand Standards and Guidelines.
  • Manage local event content on the website and social media, utilizing resources provided by Fleet Feet to appeal to a diverse audience.
Customer Outfitting
  • Engage in regular floor shifts, assisting customers with the latest Fleet Feet outfitting techniques.
  • Keep all staff informed about upcoming events and ensure they feel confident in promoting these to customers.
  • Support the Retail Experience Manager during floor shifts and serve as a positive role model for colleagues.
Qualifications
  • Strong passion for Fleet Feet's mission and the ability to effectively convey the value Fleet Feet brings to the community.
  • Excellent communication skills across various environments and with diverse audiences (both internal and external).
  • Ability to multitask, prioritize effectively, and make sound decisions both independently and collaboratively.
  • Flexible and adaptable; willing to work a varied schedule that may include weekends and some holidays.
  • Proficient in Microsoft Office, Canva, and Google Suite.
  • Experience in the Run Specialty sector or familiarity with the running community.
  • Established connections within the local community.
Benefits:
  • Be part of a large organization that maintains a small-company feel.
  • Enjoy a high-energy and enjoyable work atmosphere.
  • Access to professional development, training, and advancement opportunities within the Fleet Feet brand.
  • 401(k) Retirement Plan available for all part-time and full-time employees (Age 21+) with 4% employer matching and immediate vesting (for company-owned stores).
  • Engagement in community service and involvement activities.
  • Discounts on training programs and products.
  • Work alongside passionate team members.
  • Review our Fleet Feet Benefits Summary for full-time employees averaging 30+ hours/week at company-owned stores.
Fleet Feet is an equal opportunity employer, and we believe that having diverse teams, where everyone can bring their authentic selves, is essential to our success. We welcome individuals from various backgrounds, experiences, abilities, and perspectives. Discover more about our Diversity, Equity, and Inclusion initiatives.

Additional Requirements: This position typically requires approximately 40+ hours of work per week. The role involves moving for extended periods of 2-4 hours without a break, managing task sequences, and completing complex administrative responsibilities. Occasional moderate to heavy lifting, bending, and reaching overhead may be necessary. The work environment involves substantial communication with customers and operating in a retail setting with product displays and inventory management, which may include slippery surfaces. This position operates with minimal day-to-day supervision. Some travel may be necessary for meetings, training, or conferences.

Fleet Feet utilizes E-Verify in all corporate and company-operated stores as part of the hiring process.

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