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Community Engagement Specialist

2 months ago

Fort Mill, South Carolina, United States Fleet Feet Full time
Position Overview

The Community Engagement Specialist at Fleet Feet is dedicated to fostering connections within our existing running community while also reaching out to new fitness groups in the local area. This role plays a crucial part in supporting store leadership to maintain customer loyalty, meet sales targets, and attract new clientele. Collaboration with Store Management, staff, various departments of the Fleet Feet Store Support Team, and the local community is essential. The individual in this position will also engage with customers on the sales floor regularly to ensure a strong connection to the customer experience, gather direct feedback, and collaborate with colleagues to promote upcoming events.

At Fleet Feet, we believe that Running Changes Everything. If you share this belief, we invite you to explore this opportunity. As the largest running retailer in the country, with over 260 locations and a comprehensive e-commerce platform, we take pride in creating an inclusive environment. Our commitment is to provide exceptional service and support to our customers, whether it's helping them find their ideal running shoes, gear, or inviting them to participate in our training programs. We strive to maintain a lively, fast-paced, and enjoyable atmosphere, where teamwork and collaboration are key. Our team consists of dedicated individuals who are passionate about running and community engagement.

Key Responsibilities

Marketing and Community Engagement
  • Build and enhance relationships with various community organizations, running clubs, and other stakeholders.
  • Work closely with store leadership to coordinate events that drive in-store traffic and sales.
  • Regularly engage with the regional Marketing representative from the Fleet Feet Store Support Team to ensure alignment with broader company goals.
  • Follow all Fleet Feet Brand Standards and Guidelines.
  • Manage local event content on the website and social media, utilizing provided resources to appeal to a diverse audience.
Customer Engagement
  • Consistently work on the sales floor, assisting customers with the latest Fleet Feet outfitting experience.
  • Communicate upcoming events to all staff and ensure they are well-prepared to promote these to customers.
  • Support the Retail Experience Manager during floor shifts and serve as a positive role model for colleagues.
Qualifications
  • Strong passion for Fleet Feet's mission and the ability to effectively convey the value it brings to the community.
  • Excellent communication skills across various environments and with diverse audiences.
  • Ability to multitask, prioritize, and make informed decisions both independently and collaboratively.
  • Flexible and adaptable; willing to work a varied schedule, including weekends and holidays.
  • Proficient in Microsoft Office, Canva, and Google Suite.
  • Experience in the running specialty field or involvement in the running community.
  • Established connections within the local community.
Benefits:
  • Be part of a large organization with a small company feel.
  • Dynamic and enjoyable work environment.
  • Opportunities for professional development, training, and advancement within the Fleet Feet brand.
  • 401(k) Retirement Plan for all part-time and full-time employees (Age 21+) with 4% employer matching and immediate vesting (for company-owned stores).
  • Engagement in community service and involvement activities.
  • Discounts on training programs and products.
  • Work alongside passionate team members.
  • Refer to our Fleet Feet Benefits Summary for full-time employees averaging 30+ hours/week at company-owned stores.
Fleet Feet is an equal opportunity employer, valuing diversity and inclusion in our hiring practices, culture, and community engagement. We welcome individuals from various backgrounds, experiences, abilities, and perspectives.

Additional Requirements: This position requires approximately 40+ hours of work per week, with the ability to move around for 2-4 hours without a break. Responsibilities may include moderate to heavy lifting, bending, and reaching overhead. The work environment involves significant interaction with customers in a retail setting, including product displays and inventory management. Some travel may be necessary for meetings, training, or conferences.