Home Warranty Account Manager
1 week ago
We are seeking an experienced Home Warranty Account Manager to join our team at American Water Resources LLC. As a Home Warranty Account Manager, you will be responsible for managing customer relationships, promoting our home warranty and energy-related products and services, and closing sales. Your primary goal will be to deliver outstanding customer experiences and drive sales growth.
Key Responsibilities:
- Manage customer relationships to identify needs and tailor solutions to meet those needs effectively.
- Promote home warranty, energy-related products, and services to residential and commercial customers.
- Closing sales by identifying opportunities and making recommendations to customers.
- Achieve and exceed individual and team sales targets and performance metrics.
- Maintain accurate records of customer interactions, sales activities, and follow-ups in the CRM system.
Requirements:
- At least 3 years of experience in customer service, with strong skills in resolving customer issues and providing support.
- Utility and/or home warranty experience is a plus.
- Experience direct AND up/cross-selling when presented with opportunity.
- Excellent verbal and written communications skills, effective listening skills, and the ability to identify needs through phone and digital customer interactions.
- Proven track record of meeting or exceeding sales targets/quotas.
- Familiarity with CRM software (e.g., Salesforce, HubSpot) and experience in maintaining accurate records of customer interactions and sales activities.
- Estimated Salary: $45,000 - $60,000 per year, depending on experience.
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