Home Warranty Account Manager

1 week ago


Naperville, Illinois, United States American Water Resources LLC Full time
About the Role

We are seeking an experienced Home Warranty Account Manager to join our team at American Water Resources LLC. As a Home Warranty Account Manager, you will be responsible for managing customer relationships, promoting our home warranty and energy-related products and services, and closing sales. Your primary goal will be to deliver outstanding customer experiences and drive sales growth.

Key Responsibilities:

  • Manage customer relationships to identify needs and tailor solutions to meet those needs effectively.
  • Promote home warranty, energy-related products, and services to residential and commercial customers.
  • Closing sales by identifying opportunities and making recommendations to customers.
  • Achieve and exceed individual and team sales targets and performance metrics.
  • Maintain accurate records of customer interactions, sales activities, and follow-ups in the CRM system.

Requirements:

  • At least 3 years of experience in customer service, with strong skills in resolving customer issues and providing support.
  • Utility and/or home warranty experience is a plus.
  • Experience direct AND up/cross-selling when presented with opportunity.
  • Excellent verbal and written communications skills, effective listening skills, and the ability to identify needs through phone and digital customer interactions.
  • Proven track record of meeting or exceeding sales targets/quotas.
  • Familiarity with CRM software (e.g., Salesforce, HubSpot) and experience in maintaining accurate records of customer interactions and sales activities.
  • Estimated Salary: $45,000 - $60,000 per year, depending on experience.


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