Contact Center Sales Professional

6 days ago


Naperville, Illinois, United States American Water Resources LLC Full time
About the Role

We are looking for a highly motivated Contact Center Sales Professional to join our team at American Water Resources LLC. As a Contact Center Sales Professional, you will be responsible for selling home warranty, energy-related products, and services to residential and commercial customers. Your primary goal will be to deliver outstanding customer experiences and drive sales growth.

Key Responsibilities:

  • Sell home warranty, energy-related products, and services to residential and commercial customers while adhering to quality standards, scripting processes, and procedures as trained and documented policies and procedures.
  • Make outbound calls to potential customers to promote and sell our products/services.
  • Handle incoming calls from customers, answering inquiries and providing product information.
  • Identify customer needs and tailor solutions to meet those needs effectively.
  • Achieve and exceed individual and team sales targets and performance metrics.
  • Maintain accurate records of customer interactions, sales activities, and follow-ups in the CRM system.

Requirements:

  • At least 3 years of experience in customer service, with strong skills in resolving customer issues and providing support.
  • Utility and/or home warranty experience is a plus.
  • Experience direct AND up/cross-selling when presented with opportunity.
  • Excellent verbal and written communications skills, effective listening skills, and the ability to identify needs through phone and digital customer interactions.
  • Proven track record of meeting or exceeding sales targets/quotas.
  • Familiarity with CRM software (e.g., Salesforce, HubSpot) and experience in maintaining accurate records of customer interactions and sales activities.
  • Estimated Salary: $45,000 - $60,000 per year, depending on experience.


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