Patient Care Coordinator Lead

5 days ago


Kissimmee, Florida, United States Orlando Family Physicians Full time
Job Summary

The Patient Care Coordinator Lead is a key member of our team at Orlando Family Physicians, responsible for ensuring a seamless and efficient patient experience. This role requires strong leadership skills, excellent communication, and the ability to multitask in a fast-paced environment.

Key Responsibilities
  • Assist with greeting patients and ensuring a positive first impression
  • Manage wait times and communicate with patients regarding delays
  • Conduct effective telephone follow-up to reschedule appointments and cancellations
  • Handle multiple incoming telephone lines and answer general questions
  • Verify patient demographics and maintain accurate records
  • Optimize patient flow and revenue opportunities through effective scheduling
  • Oversee clinic operations in the absence of the clinic administrator
  • Close out and balance the day, including cash management and collections
  • Maintain an organized and clean working environment
Requirements
  • Proven leadership ability and experience
  • High School Diploma or equivalent required
  • Experience in a medical-related customer service role
  • Excellent oral and written communication skills
  • Ability to establish and maintain a professional rapport with patients and co-workers
  • Proficient with MS Windows, Office, and EMRs
Preferred Qualifications
  • Some college coursework preferred
  • At least 3 years in a medical-related customer service role
  • Bilingual in English/Spanish preferred but not required
Physical and Mental Requirements
  • Ability to lift upwards of 50 pounds
  • Ability to stand or sit for extended periods of time
  • Ability to use fine motor skills to operate equipment and/or machinery
  • Ability to receive and comprehend instructions verbally and/or in writing


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