Patient Care Coordinator

1 week ago


Kissimmee, Florida, United States Orlando Family Physicians Full time
Job Summary

The Patient Care Coordinator is a vital member of our healthcare team, responsible for providing exceptional patient care and support services. This role requires a strong customer service focus, effective communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Welcome patients and visitors, manage waiting room, and ensure timely communication of delays.
  • Manage front desk workflow, communicate with medical assistants, and maintain accurate registration.
  • Assist patients with problem-solving, provide information on healthcare services, and facilitate communication with healthcare providers.
  • Collect patient payments, manage cashier box, and balance daily deposits.
  • Process walk-in patients, answer phones, and schedule appointments according to guidelines.
  • Manage medical records, ensure timely scanning and filing, and process requests for medical records release.
Requirements
  • High school diploma or equivalent.
  • Strong customer service focus and effective communication skills.
  • Ability to work in a fast-paced environment and manage competing priorities.
  • Knowledge of medical terminology and ICD-10/CPT coding.
  • Expertise in computer literacy and electronic health records.
Preferred Qualifications
  • At least 2-3 years of experience in a medical-related customer service role.
  • Bilingual in English/Spanish preferred but not required.
Physical and Mental Requirements
  • Ability to lift up to 50 pounds and push/pull heavy objects using up to 100 pounds of force.
  • Ability to stand or sit for extended periods and use fine motor skills to operate equipment.
  • Occasional exposure to communicable diseases or bodily fluids.


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