Patient Care Coordinator Specialist

4 weeks ago


Kissimmee, Florida, United States Orlando Family Physicians Full time
Job Summary

The Patient Care Coordinator is a vital member of our team at Orlando Family Physicians, responsible for providing exceptional patient care and support. This role requires a strong customer service focus, effective communication skills, and the ability to manage competing priorities in a fast-paced environment.

Key Responsibilities
  • Welcome patients and visitors, manage waiting rooms, and ensure timely communication of delays.
  • Manage front desk workflow, communicate with medical assistants, and maintain accurate patient registration.
  • Assist patients with problem-solving, intake processes, and financial responsibilities.
  • Collect patient payments, manage cashier boxes, and prepare bank deposits.
  • Process walk-in patients, answer phones, and schedule appointments.
  • Manage medical records, ensure timely scanning and filing, and process requests for medical records release.
Requirements
  • High school diploma or GED equivalent.
  • Strong customer service focus and effective communication skills.
  • Ability to manage competing priorities, knowledge of medical terminology, and ICD-10 and CPT coding.
  • Expert computer literacy in electronic health records and ability to react calmly in emergency situations.
  • Basic mathematical skills and safe work practices in a clinic setting.
Preferred Qualifications
  • At least 2-3 years of experience in a medical-related customer service role.
  • Bilingual in English/Spanish preferred but not required.
Physical and Mental Requirements
  • Ability to lift up to 50 pounds, push or pull heavy objects, and stand or sit for extended periods.
  • Ability to use fine motor skills, operate equipment, and drive a vehicle.
  • Occasional exposure to communicable diseases or bodily fluids and occasional travel for clinic activities.


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