Customer Engagement Analyst

2 weeks ago


Bentonville, Arkansas, United States Nielsen Full time
Position Overview
As a Customer Success & Insights Analyst, you will play a pivotal role in ensuring the success of our clients by leveraging data-driven insights to navigate complex business challenges. Your adaptability and proactive approach will be essential in fostering strong relationships with key retail clients.

Key Responsibilities
1. Collaborate with clients to establish objectives that enhance business impact and maximize value.
2. Utilize your expertise in industry knowledge to conduct in-depth analyses, providing actionable insights and recommendations.
3. Drive strategic thought leadership by effectively utilizing our tools and resources to support client growth.
4. Identify and elevate partnership opportunities within the organization to enhance collaboration.
5. Maintain clear and consistent communication with clients, demonstrating the value of our solutions in driving growth and adoption.
6. Ensure timely delivery of reports and data, while facilitating internal issue resolution.
7. Recognize potential revenue opportunities and collaborate with sales leaders to achieve business goals.

Qualifications
- Bachelor's degree with 1-2 years of experience in data analysis within the FMCG, CPG, or Retail sectors.
- Proficient in advanced Excel functions and data presentation to stakeholders.
- Strong analytical skills and familiarity with various software and digital technologies.
- Excellent communication abilities, with experience in presenting findings effectively.
- Ability to work collaboratively in a remote team environment while maintaining high standards.

Benefits
- Flexible working environment
- Health insurance
- Parental leave
- Life insurance

About Us
At Nielsen, we are committed to delivering comprehensive insights into consumer behavior, helping our clients uncover new growth opportunities. Join us in our mission to provide actionable intelligence that drives success.

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